Shipping policy

TERMS OF DELIVERY

General delivery terms 

Top-Cousins ​​Oy (later TC) has undertaken to deliver the products to the customer within the specified delivery times. TC is obliged to notify the customer without delay of any changes related to the availability of the product, delivery times or the quality and characteristics of the product in accordance with the Consumer Protection Act.

topcousinsb2b.fi is responsible for the product if it is lost or broken upon delivery to the customer. Once the product has been delivered to the address specified by the customer or picked up by the customer from the pick-up point, responsibility for the product passes to the customer.

The customer is obliged to state the delivery address accurately. topcousinsb2b.fi is not responsible for any penalties or costs if the customer has provided incorrect address information or has not provided a changed delivery address in time or at all. Once the Transport Company has taken over the product for transport, the address information can no longer be changed.

Delivery methods and prices

TC delivers packages via the Post all over Finland.

You can also pick up the product from the Vantaa pick-up warehouse without a separate delivery fee.

Delivery costs depend on the delivery method you choose.

Delivery costs are always confirmed in connection with the order confirmation.

What is the delivery time for my order?

For orders placed before 2pm on weekdays, we aim to ship within the same day. Depending on the carrier, delivery is usually within 1 to 3 business days of receiving the tracking code in your email.

The availability of products is indicated on the product page.

Transport complaints

During transport, the packaging is sometimes torn or knocked out. At the time of delivery of the product, the customer must check the appearance of the packaging. If there is significant external damage to the packaging, it must be checked in the presence of the driver whether the external damage has caused damage to the product itself. The damage must be noted in the consignment note when the damage is discovered. Damage to the product must be reported immediately to topcousins.fi's customer service, preferably by e-mail with a picture. The speed with which a customer receives a replacement product or part of a product to replace a damaged one depends on the speed of notification. However, damaged parts must be reported before the product can be assembled.

If the customer has already received the product and notices the above-mentioned damage, the customer must immediately notify topcousins.fi's customer service. In cases of doubt, if the customer has not reported the above-mentioned damage within the cancellation period, the damage may result in a loss to the customer.